Complaints Policy

Effective Date

February 14, 2025

Introduction

At JD Tech WebWorks, we are dedicated to providing exceptional web development services that exceed our clients' expectations. We value our clients' feedback and view complaints as an opportunity to improve our services and strengthen our relationship with you. This policy outlines our approach to handling complaints fairly, promptly, and professionally.

Our Commitment

• Transparency: We will handle your complaint in an open and transparent manner.
• Respect: You will be treated with courtesy and respect throughout the process.
• Responsiveness: We aim to resolve all complaints as quickly as possible.
• Confidentiality: Your privacy is important to us; all complaints will be handled confidentially.

How to Make a Complaint

We encourage you to bring any concerns to our attention. Here's how you can reach us:

Email

Send a detailed description of your complaint to: jd.tech.webworks@gmail.com

Phone

Call us at: +63 968 388 5494

Mail

Write to us at: JD Tech WebWorks
Villa Cecilia Subdivision, Brgy. Sto Cristo
City of Baliwag, Bulacan
Philippines

Online Form

Visit our website and fill out the Contact Form specifying that it is a complaint.

Information to Include

• Your Contact Details: Full name, email address, and phone number.
• Details of the Issue: A clear and concise description of the complaint, including dates, times, and any relevant supporting documents or screenshots.
• Desired Outcome: Let us know how you would like us to resolve the issue.

Our Complaints Handling Procedure

Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within 3 business days. We will provide you with a reference number and the name of the person handling your complaint.

Investigation: We will conduct a thorough investigation, which may involve reviewing project details, communications, and consulting relevant team members. We may contact you for additional information or clarification.

Resolution: We aim to resolve all complaints within 15 business days. You will receive a written response outlining our findings and any proposed actions. If we require more time, we will inform you and provide a revised timeline.

Follow-Up: After resolution, we may follow up to ensure you are satisfied with the outcome. Your feedback will be used to improve our services and processes.

Escalation Process

If you are not satisfied with our initial response:
Internal Review: Request an internal review by a senior manager. We will re-examine your complaint and the initial response.
External Resolution: If you remain dissatisfied, you may seek external advice or contact relevant regulatory bodies or consumer protection agencies.

Your Rights

You have the right to:

• No Discrimination: Lodging a complaint will not result in any discriminatory actions against you.
• Right to Be Heard: You have the right to express your concerns and have them addressed.
• Access to Information: You can request access to the information we hold about your complaint.

Confidentiality and Privacy

We respect your privacy and handle all personal information in accordance with our Privacy Policy. Your details and the specifics of your complaint will only be shared with those directly involved in the resolution process.

Record-Keeping

We maintain records of all complaints, including communications and resolutions, for quality assurance and to help identify areas for improvement.

Continuous Improvement

Your feedback is invaluable. Complaints are analyzed to identify recurring issues or trends, allowing us to enhance our services and prevent future problems.

Contact Us

If you have any questions or concerns about this Complaints Policy or our complaints handling process, please contact us at:

JD Tech WebWorks
Villa Cecilia Subdivision, Brgy. Sto Cristo
City of Baliwag, Bulacan
Philippines
+63 968 388 5494
jd.tech.webworks@gmail.com